Epic Fail: Using a Monitoring Tool for Diagnostics

Earlier in the week I posted a blog about Monitoring vs. Diagnostics; where I noted the skills, tools, and ultimately the visibility required to proactively monitor an environment versus re-actively diagnose, are very different. I’m sure those of you who have lived this challenge would agree. For those who have not lived to tell the tale, I’ll share this example from the field.

Please note I am not attempting to call out or embarrass anyone. The nuance and balance between monitoring and diagnostics is lost on all but the most seasoned end user computing professionals. It’s quite common that desktop workload-focused IT teams are ill prepared to solve a diagnostics problem with a monitoring solution. In this case, our example organization was experiencing crippling performance of its most important tier one application: the electronic health record (EHR) solution from Epic Systems.

Not Sized for Growth or Spikes

Our story begins at a large health care organization that recently completed a 20,000-user desktop transformation from physical PCs to virtual desktop infrastructure (VDI). The multi-year project went well; and until recently, everyone was happy. Management was realizing significant operational benefits. User expectations were being met, and the IT team has been proactively monitoring the environment.

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I was told there would be no math !!!

I remember those days back in school when my teacher would ramble at the chalkboard explaining some new concept or theory and then my marveling at the equations she used to document the solution. Simple. Beautiful.  I was (and am) a math nerd.

math

If you can measure it – you can manage it. Andy Grove @Intel

 

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The Golden Age of the Golden Image

Anyone who has suffered and snickered through my previous blogs will know I am a huge fan of “stateless” computing. Namely  – the removal of all user state from the device that is in your hands or at your fingertips.  Incrementally – we all (ecosystem) have been trending this way though many are calling it other things with “cloud or XaaS” getting the most mileage. Continue reading

Grey Matter Still Required: Automated Diagnosis is a Myth

My dad spent his career as a tool and die maker; working on machine and metal cutting tools to support manufacturing and pre-production processes. While I never acquired these skills, I appreciated the benefits of this experience—when we broke something, we spent the time understanding the fix and typically went down to the shop and made a replacement part. As I grew older and began to find my way in the world, it occurred to me something had changed. We no longer fixed things; remediation evolved into a simple swapping of component, without the diagnostics and troubleshooting I had observed as a youth.

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Dare To Compare — You’ll be Glad You Did!

Hi, I am Chris Akerberg, President and COO of Liquidware Labs. I’ve never been one to write blogs but I felt compelled to share a few of my thoughts during this very exciting time in our market space. You’ve probably been hearing a lot of noise about upcoming innovations from the key players in desktop technologies.  All this noise, for us, is great news. We are happy the market is getting further educated on the true value of cutting-edge developments in User Environment Management,  Application Layering and End-user Visibility.  Today, VMware has given this feature set a specific name ( Workspace Environment Management).  Whatever you want to call it we have believed for years these key elements would be needed to successfully deploy VDI – especially non-persistent VDI — remember those debates during VMworld 2013 spearheaded by Gunnar Berger?dare2compare2015 However, the reality is that, we at Liquidware Labs have been quietly and confidently promoting this vision and executing on this strategy since our inception in 2009.  It is validating and exciting to see the market “heat up” recently over these core pillars of VDI and desktop management.  We haven’t been making noise, but we’ve been making some serious progress. And we ask that you “Dare To Compare” us against any other offerings on the market today.  You can trial and learn more about our Essentials Suite Bundle or TRY 25 FREE licenses today. You will be glad you did. Continue reading