Launching work from home end user computing programs is sure-fire when you use Liquidware Stratusphere UX end-to-end metrics data. Continue reading
Our product management team just added a new Work from Home (WFH) SpotCheck in Stratusphere UX. Now it’s easier than ever to quickly check the health of your WFH desktops, no matter where they are.
Stratusphere’s distributed architecture allows you to install the “Connector ID” agent on any Windows, Linux, Mac OS based machine and quickly start gather User Experience metrics via your network, or in this case, the Internet. If you’ve recently started or expanded a WFH program in the wake of social distancing, and you are responsible for supporting those users, you really need to check this out.
Stratusphere can monitor the end user device (usually a PC) and/or a virtual desktop session, such as those from Citrix or Amazon.
As a follow up to my 10 Steps to a Work-from-Home program. I reached out to my colleagues, Steve Hajek and Mark Knouse, here at Liquidware for some additional advice on utilizing Stratusphere UX to monitor the effectiveness of your Work-From-Home (WFH) options.
Key Monitoring Objectives for WFH Programs
As I mentioned in my previous blog, monitoring WFH environments allows you to answer three key questions:
- Who is connecting? You need to see who is logging in at what times. These metrics provide basic information that lets you know that your workers are able to sign on to the system.
- Who is operational? This set of metrics allows you to get basic performance stats for your users. Login times, network latency and app response times among them. This data helps you determine that your users are having an acceptable level of performance and are not frustrated in trying to accomplish work with sub-optimal workspaces.
- Who is productive? This set of metrics can validate what applications are being used, how long they are being used, how they are responding to users’ needs. Applications are the backbone of work and this information validates that workers are leveraging them to perform their tasks.
Obviously, this is important information for organizations to have in order to validate that their WFH programs are sound, reliable and effective for workers.
COVID-19 ushers in a new reality for supporting remote work.
The urgency imposed by the COVID-19 virus has put pressure on organizations to quickly ramp up work-at-home options to allow their employees to remain safe during this uncertain time. Many of the country’s largest companies are addressing the risks of COVID-19 by limiting travel, canceling or postponing large events, replacing in-person events with virtual ones, and allowing or even requiring some people to work remotely.
Dealing with a pandemic adds just another key reason to support employee work flexibility. But organizations have an equal responsibility to make sure work is getting done, and that employees are empowered to be as productive as possible.
The Stratusphere UX platform has always been about getting enterprises the data that it needed to make better decisions. This was often accomplished through dashboards and custom reports available to administrators. Additionally, the data within Stratusphere UX plays a key role in troubleshooting exercises across any platform. At its core Stratusphere UX will always provide great focus around collecting and analyzing desktop, application and infrastructure metrics for the enterprise to consume.
I want to start by discussing monitoring in general. Monitoring products are in a funny place in the IT world. Many companies consider them a luxury and not necessarily a requirement. When they do start going down the monitoring road they almost always start by looking for a product that can do it all. This will typically lead to the conclusion (correctly) that there is no singular product that can do it all. One thing I learned while growing up with grandparents and my dad being produce farmers, you always pick the right tool for the job. As they say, and I believe this applies to monitoring software as well, if all you have is a hammer, everything is a nail.
Het aantal afspraken bij verschillende zorg instellingen is de afgelopen maanden explosief gestegen. Naast de gebruikelijke uitdagingen rondom gebruikers tevredenheid, het proactief kunnen (keten) monitoren van kritische infrastructurele componenten en aanstaande migraties is men erg geïnteresseerd in de mogelijkheden rondom werkplek en applicatie lifecycle management. Een vaak ‘ondergeschoven kindje’, volkomen onterecht, als je het ons vraagt!
After almost two months of planning and preparations, on February the 26th we opened our doors to the first ever Dutch Liquidware partner training, here in Amsterdam. Joseph Ahn, our internal trainer flew in from Austin, Texas to provide four days, with an optional fifth of intensive training and certification around ProfileUnity, FlexApp and Stratusphere UX.
When it comes to both Meltdown and Spectre, the question you should be asking yourself is not if you are affected or at risk – because you most likely are. The question you should be asking yourself is what do I need to do and how does it impact the performance of my server/desktop farm?! Whether it’s virtual or physical, Microsoft, VMware or Citrix based, desktop or server, it doesn’t matter, all need to be looked after.
Scroll down a few paragraphs if you are familiar with what is going on regarding Meltdown and Spectre and are wondering how Liquidware can help.
Begin 2018 is het zo ver, vanuit Liquidware Nederland starten we met het Liquidware Tech Insider Programma. Het programma zal zich volledig focussen op het delen van kennis en ontwikkelingen rondom het Liquidware portfolio, waarbij we de deelnemende IT/EUC-professional uiteraard niet met lege handen naar huis sturen. Wat wij hiervan verwachten? Een gezellige tijd met gelijkgestemden en oprechte feedback, dat is alles.