IGEL- User Experience Metrics with Stratusphere UX!

With more users than ever connecting with devices enabled with an edge OS like IGEL, it’s important to gather user experience metrics of this “First Mile” of connectivity.

Monitoring the user experience of your virtual desktop environment (Citrix, VMware, Amazon WorkSpaces, Nutanix XiFrame, etc) is nearly mandatory these days but knowing the complete end-to-end user experience should not be ignored. You don’t want any blind spot for your total connection path for end users. Your desktop UX is only as good as your weakest link so not having performance visibility of any edge OS and connections could be the downfall of your overall user experience. Many things may impact users’ session including their local network or WiFi access point performance, local hardware, resources, etc.

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ProfileUnity and FlexApp v6.8.3 r2 is Now Available for Download!

We’re excited to deliver the latest version of our User Environment Management and Application Layering solutions in ProfileUnity and FlexApp v6.8.3 r2.

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ProfileUnity and FlexApp v6.8.3 r2 Management Console

The new r2 version builds on v6.8.3 that was first available earlier this year. Version r2 has updates to our existing features and a few new features as well such as VHDX support for ProfileDisk and FlexApp and hourly billing for the AWS Marketplace. This solution also remains available in the Microsoft Azure Marketplace as BYOL.

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New Work from Home SpotCheck in Stratusphere UX!   

Our product management team just added a new Work from Home (WFH) SpotCheck in Stratusphere UX. Now it’s easier than ever to quickly check the health of your WFH desktops, no matter where they are.

Stratusphere’s distributed architecture allows you to install the “Connector ID” agent on any Windows, Linux, Mac OS based machine and quickly start gather User Experience metrics via your network, or in this case, the Internet. If you’ve recently started or expanded a WFH program in the wake of social distancing, and you are responsible for supporting those users, you really need to check this out.

Stratusphere can monitor the end user device (usually a PC) and/or a virtual desktop session, such as those from Citrix or Amazon.

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Leveraging Your DMZ for Seamless, Rapid WFH Monitoring

As a follow up to my 10 Steps to a Work-from-Home program. I reached out to my colleagues, Steve Hajek and Mark Knouse, here at Liquidware for some additional advice on utilizing Stratusphere UX to monitor the effectiveness of your Work-From-Home (WFH) options.

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Key Monitoring Objectives for WFH Programs

As I mentioned in my previous blog, monitoring WFH environments allows you to answer three key questions:

  1. Who is connecting?   You need to see who is logging in at what times.   These metrics provide  basic information that lets you know that your workers are able to sign  on to the system.
  2. Who is operational?   This set of metrics allows you to get basic performance stats for your users.  Login times, network latency and app response times among them.  This data helps you determine that your users are having an acceptable level of performance and are not frustrated in trying to accomplish work with sub-optimal workspaces.
  3. Who is productive?   This set of metrics can validate what applications are being used, how long they are being used, how they are responding to users’ needs.  Applications are the backbone of work and this information validates that workers are leveraging them to perform their tasks.

Obviously, this is important information for organizations to have in order to validate that their WFH programs are sound, reliable and effective for workers.

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10 Steps To A Work-From-Home Plan

LiquidwareWFHblogCOVID-19 ushers in a new reality for supporting remote work.

The urgency imposed by the COVID-19 virus has put pressure on organizations to quickly ramp up work-at-home options to allow their employees to remain safe during this uncertain time.  Many of the country’s largest companies are addressing the risks of COVID-19 by limiting travel, canceling or postponing large events, replacing in-person events with virtual ones, and allowing or even requiring some people to work remotely.

Dealing with a pandemic adds just another key reason to support employee work flexibility.  But organizations have an equal responsibility to make sure work is getting done, and that employees are empowered to be as productive as possible.

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Citrix Summit 2020 Round-Up from Liquidware!

We just returned from Citrix Summit 2020 in Orlando. Although this show is for Citrix community channel partners, it is the first event of the season. As such, it seems to serve as a jump start for the community each year. 2020 was no exception!

SandDolphinCitrix began its first events at the Swan and Dolphin in Orlando and many Synergy (Thinergy/iForum etc.) and Summits have been held there. This was the first Citrix show in many years to be held at this same venue – so it was a bit nostalgic for many of us longtime community members. I was at the first Citrix “Thinergy” in 1998 and it was a bit of a walk down memory lane to have the Citrix Summit exhibit space in the same hall this year. For a while it seemed that the community outgrew this venue but now it seems perfectly sized for Citrix Summit again. It’s not that the community is necessarily shrinking, the Swan and Dolphin have also added meeting space over the years so it is a bigger venue now. Continue reading