Cloud platforms to support digital workspace transformation is increasingly important at a growing numbers of enterprise organizations. Cloud platforms enable uncoupling workers from static devices, thereby letting their workspaces “roam” as needed.
As a follow up to my 10 Steps to a Work-from-Home program. I reached out to my colleagues, Steve Hajek and Mark Knouse, here at Liquidware for some additional advice on utilizing Stratusphere UX to monitor the effectiveness of your Work-From-Home (WFH) options.
Key Monitoring Objectives for WFH Programs
As I mentioned in my previous blog, monitoring WFH environments allows you to answer three key questions:
Who is connecting? You need to see who is logging in at what times. These metrics provide basic information that lets you know that your workers are able to sign on to the system.
Who is operational? This set of metrics allows you to get basic performance stats for your users. Login times, network latency and app response times among them. This data helps you determine that your users are having an acceptable level of performance and are not frustrated in trying to accomplish work with sub-optimal workspaces.
Who is productive? This set of metrics can validate what applications are being used, how long they are being used, how they are responding to users’ needs. Applications are the backbone of work and this information validates that workers are leveraging them to perform their tasks.
Obviously, this is important information for organizations to have in order to validate that their WFH programs are sound, reliable and effective for workers.
COVID-19 ushers in a new reality for supporting remote work.
The urgency imposed by the COVID-19 virus has put pressure on organizations to quickly ramp up work-at-home options to allow their employees to remain safe during this uncertain time. Many of the country’s largest companies are addressing the risks of COVID-19 by limiting travel, canceling or postponing large events, replacing in-person events with virtual ones, and allowing or even requiring some people to work remotely.
Dealing with a pandemic adds just another key reason to support employee work flexibility. But organizations have an equal responsibility to make sure work is getting done, and that employees are empowered to be as productive as possible.
Over the years, succeeding versions of Windows OS have consumed greater levels of resources, particularly CPU and RAM. This trend is not surprising, as each new version needed to support a wider set of more robust applications and features.
We’ve recently made Stratusphere UX 6.1.3 generally available. It’s packed with enhancements and features that support the complex and varied challenges experienced in today’s end user workspaces. The release provides enhanced visibility to the critical metrics and information used to … Continue reading →
Six months ago we added Process Optimization to the Stratusphere Connector ID Key (CID Key). With the upcoming release of Stratusphere UX 6.1.3, we’ve added some important enhancements to the feature. For those not familiar, Process Optimization helps minimize the effects of poorly performing applications and processes by prioritizing the CPU resources available to those that are in-focus by the end user. In short, this set-it-and-forget-it Stratusphere UX feature provides a user experience safety net. A safety net to ensure in-focus applications get the resources they need, but also to guard against unplanned-for background processes (and memory—more on that in a bit) causing a negative effect on user performance.
I’m excited to share this contributed post as it’s a topic and message I believe is quite important. In this new edition, end-user computing expert Peter von Oven writes of the user onboarding process and taking a user-centric approach to the transformation journey.
I love the approach of Putting User Experience at the Center of the Workspace. It’s an approach that is near and dear to Liquidware; and a core tenant of how Stratusphere UX has been designed. Peter’s book is focused predominantly on practical and actionable methods to best manage the user lifecycle of VDI atop the VMware platform, but the overall message is relevant for all user transformations—physical, virtual or cloud-delivered.
Look for it now at Packt Publishing and very soon on Amazon. Congrats Peter. –Kevin
A little while back, I posted about the SpotCheck Methodology and how it can be used to take a broad look at overall infrastructure and platform health as a means to provide a picture of resource usage and performance of … Continue reading →