It’s all about the end user!!! No matter how much CPU, Memory or IOPS you give them, User Experience is king!!! I have spent 20+ years in the IT industry monitoring, testing and diagnosing servers, storage and applications for performance. As a hacker-programmer in many languages I have seen some very bad code bring the best of systems to a grinding halt. As an architect/engineer of server, networks and storage solutions I have seen the simplest mistakes bring a well-designed infrastructure to an unusable state.
In this blog post I have broken down my finding into 3 main categories as they relate to the User Experience. First is User Perception, the second is Company IT Perception and then the bottom line.
- I have a new system and I don’t know how to use it!
- It seems slow.
- Where are my applications?
- I have to do 5 clicks to get to my data now?
- Why do I have multiple logins?
Company IT Perception:
- We did our research – servers, storage, network
- We engaged external “Expert” partners
- We designed a good solution!!!
- It’s all about the end users
- If the end user is not happy then no one is happy
- As a general rule of thumb people don’t like change.
- My old system did this and now it is not there!
- I know XX Server or Storage Vendor so I’m not going to like the new one.
- Simplicity = Uptime
- KISS = Keep It Simple Stupid
- Simplicity will decrease the number of things that can break
- Cheaper is NOT Better. (Vendor Selection)
- How to select a vendor of a commodity product.
- Executives of the company should not care about the infrastructure
- As long as the users and business needs are met.
- Politics have no place in technology or vendor selection.
- 80% of virtualization solutions implemented in the past 5 years have failed to meet timelines, budget and user requirements.
I’m going to expand on these topics with more details in future blog posting. Stay tune for more information.
- This is NOT a discussion of what hypervisor or broker is better.
- This is NOT a discussion of what Server, Storage or Network vendor is better
- This is BLOG is about user experience and how we as IT experts can better serve our end users and our companies for better solutions.