Understand the endpoint first. Then act.

CommandCTRL is a  real-time remote support and session management solution from Liquidware that uses AI Insights to interpret endpoint telemetry, so IT teams understand an issue before they act on it.

In short:

  • What it is: real-time remote support and session management for mixed fleets.
  • New in 1.5: AI Insights (using your own AI keys, with sensitive data tokenised) and browser-based remote control.
  • Platforms: Windows, macOS, Linux, IGEL, eLux, including Windows on ARM.
  • Free: Community Edition, up to 5 machines, 24-hour DVR.

When something breaks on an endpoint, the clock starts. The user is blocked. The ticket is open. The technician is piecing together what changed from fragments of telemetry and a half-remembered support call. CommandCTRL 1.5 is built for that moment. It brings real-time remote support and AI-assisted analysis into one workflow, so your team gets from symptom to root cause faster, on more of the estate.

Here is what shipped, and what it means for you.

 

What is CommandCTRL AI Insights?

AI Insights is AI-assisted analysis that interprets live and recorded endpoint telemetry and tells your team what is actually happening, before they change anything. It reflects a clear point of view at Liquidware: intelligence before automation. Understand what is happening before you act on it.

Click AI Insights on a live machine dashboard and CommandCTRL analyses the latest three-second telemetry snapshot. Pause the history timeline at any point and it analyses a ten-second sample alongside any trigger violations active in that window. So it works in real time and in DVR playback, which matters when the issue has already happened and you are trying to reconstruct it.

There is a chat console too. Ask follow-up questions, request a data summary, generate a custom report, and keep the context across the session.

You connect your own AI provider: ChatGPT, Azure OpenAI, Grok, or Claude, using your own credentials. The part that matters most is the privacy handling. Before any data leaves the endpoint, CommandCTRL tokenises sensitive information: usernames, hostnames, IP addresses, domain names, network SSIDs, and file paths. So you get the interpretation without handing raw environment detail to a third party. That is the difference between AI that helps a help desk and AI that creates a new risk.

How does browser-based remote control work?

Browser-based remote control streams an endpoint’s desktop into a dedicated tab in the technician’s browser, with no client to install on the technician side. CommandCTRL has long given support teams remote control of managed endpoints. That is our own technology, and in 1.5 we changed how it is delivered.

No plug-in. No client download. You open a session from the browser you already have open. When it is enabled, the end user gets an on-screen prompt and has to accept before the session starts. That keeps consent explicit, which helps with compliance and audit.

Running through the browser also widened the reach across a cross-platform estate. One workflow, a mixed fleet, no per-platform client to manage.

 

Which platforms does CommandCTRL 1.5 support?

CommandCTRL 1.5 supports Windows, macOS, Linux, IGEL OS, and eLux, including Windows on ARM. The specifics:

  • Linux: a full agent for Ubuntu, Red Hat Enterprise Linux, Fedora, and Debian on x86 and ARM64, with history collection, diagnostics, shell access, and remote control.
  • Thin clients: native agent packages for IGEL OS 12 and eLux.
  • Windows on ARM: the agent runs natively on ARM64, including Snapdragon X Elite.
  • macOS: support for more macOS versions, with network and Wi-Fi statistics now collected

How does CommandCTRL work with Stratusphere UX?

If you run both CommandCTRL and Stratusphere UX, 1.5 connects them with a Stratusphere History button in the machine toolbar. One click gives a technician the full Stratusphere historical dataset for that machine, without leaving CommandCTRL.

You can also turn off CommandCTRL’s own history collection so you are not gathering the same data twice. Real-time monitoring keeps running. You get long-term history from Stratusphere and live diagnostics from CommandCTRL, from one place.

 

What else is new in CommandCTRL 1.5?

Beyond AI Insights and browser-based remote control, 1.5 adds several practical capabilities:

  • On-demand hardware inventory for Windows, down to battery wear and charge cycles for laptop lifecycle planning.
  • Universal File Collection, to pull log files from any vendor’s software on a reachable endpoint, with no remote session and no end-user involvement.
  • Product diagnostics for ProfileUnity and Stratusphere UX, collected and downloaded straight from CommandCTRL.
  • Configurable history sampling (10, 20, 30, or 60 seconds) to reduce agent overhead on thin clients.
  • Native shell access for macOS and Linux alongside Windows PowerShell, with a selectable privilege level.

How do I try CommandCTRL 1.5?

CommandCTRL 1.5 is generally available from 8 July 2026, and the free Community Edition is the fastest way to start. It covers up to 5 machines with 24-hour DVR, and there is no sales call.

See the full feature breakdown and run the interactive demo at CommandCTRL.com

Frequently asked questions

Does CommandCTRL use my own AI provider?

Yes. You connect ChatGPT, Azure OpenAI, Grok, or Claude with your own credentials. Sensitive data, including usernames, hostnames, IP addresses, domains, network SSIDs, and file paths, is tokenized before it leaves the endpoint.

Do technicians need to install a client for remote control?

No. Remote control sessions run in a browser tab with no technician-side plug-in or client. When enabled, the end user accepts an on-screen prompt before the session starts.

Which operating systems does CommandCTRL 1.5 support?

Windows, macOS, Linux (Ubuntu, Red Hat, Fedora, Debian), IGEL OS, and eLux, including Windows on ARM64.

Is there a free version of CommandCTRL?

Yes. The Community Edition is free for up to 5 machines with 24-hour DVR history playback, and requires no sales call.

Go to the site and sign up for the free community edition CommandCTRL.com