Epic Fail: Using a Monitoring Tool for Diagnostics

Earlier in the week I posted a blog about Monitoring vs. Diagnostics; where I noted the skills, tools, and ultimately the visibility required to proactively monitor an environment versus re-actively diagnose, are very different. I’m sure those of you who have lived this challenge would agree. For those who have not lived to tell the tale, I’ll share this example from the field.

Please note I am not attempting to call out or embarrass anyone. The nuance and balance between monitoring and diagnostics is lost on all but the most seasoned end user computing professionals. It’s quite common that desktop workload-focused IT teams are ill prepared to solve a diagnostics problem with a monitoring solution. In this case, our example organization was experiencing crippling performance of its most important tier one application: the electronic health record (EHR) solution from Epic Systems.

Not Sized for Growth or Spikes

Our story begins at a large health care organization that recently completed a 20,000-user desktop transformation from physical PCs to virtual desktop infrastructure (VDI). The multi-year project went well; and until recently, everyone was happy. Management was realizing significant operational benefits. User expectations were being met, and the IT team has been proactively monitoring the environment.

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Windows 10, Should you Migrate Yet? Liquidware Labs helps Ensure Success

The release of Microsoft Windows 10 has generally been successful for the home market but should you consider migrating your enterprise desktops to Windows 10 yet? Our answer at Liquidware Labs is, “Yes, but plan your migration carefully. As a safeguard, use Stratusphere to assess for new desktops and allow ProfileUnity to automate and future proof your migration.” Windows-10-logoWindows 10 migrations for the home market have largely been successful for most users because of a few things:

  • Windows 10 upgrades are free for home users.
  • In place Windows 10 upgrades work well for individual home users.
  • Windows 10 runs better than Windows 7/8.1 for many users.

So why should businesses plan Windows 10 migrations more carefully? Migrations for the businesses moving to Windows 10 is not so easy. In fact the experience is almost the exact opposite:

  • Windows 10 upgrades/licenses are not free for businesses
  • In place Windows 10 upgrades from Windows 7 or Windows 8.1 are not seamless for corporate users – too many variables, roaming profiles, user authored data in various locations, more applications that may not be compatible, etc
  • Windows 10 may NOT run better on the same hardware because of more variables – more intensive (resource using) applications, potential application incompatibility, more peripherals to interface with (printers, scanners, etc.)

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I was told there would be no math !!!

I remember those days back in school when my teacher would ramble at the chalkboard explaining some new concept or theory and then my marveling at the equations she used to document the solution. Simple. Beautiful.  I was (and am) a math nerd.


If you can measure it – you can manage it. Andy Grove @Intel


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