In previous posts I’ve written about real time visibility, and whether it’s a necessity or red herring. I’ve also written about quantifying the user experience and putting user metrics at the center of your workspace visibility effort. And regardless of whether you employ physical PCs, on-prem multi-session shared infrastructure or cloud-based solutions to deliver your end user workspaces, I hope you subscribe to the following core tenet… User-centric visibility is paramount in the monitoring and diagnostics of the end user workspace.
With the widespread adoption of Microsoft Office 365, OneDrive, Google Drive, Dropbox Enterprise, etc., Windows user profiles are now more bloated than ever before. In virtual workspace environments this can be a big challenge because if your users don’t have very fast access to their large user profile, user experience suffers greatly. Some type of profile containers/disks are now available from most desktop virtualization vendors. Profile disks, offloading the user’s profile to a virtual disk hosted on an SMB or in the cloud, is the very baseline type of profile that you must have to have a profile persist in virtual non-persistent desktop environments.
I want to start by discussing monitoring in general. Monitoring products are in a funny place in the IT world. Many companies consider them a luxury and not necessarily a requirement. When they do start going down the monitoring road they almost always start by looking for a product that can do it all. This will typically lead to the conclusion (correctly) that there is no singular product that can do it all. One thing I learned while growing up with grandparents and my dad being produce farmers, you always pick the right tool for the job. As they say, and I believe this applies to monitoring software as well, if all you have is a hammer, everything is a nail.