User Experience is the hot buzz-phrase du jour. Vendors in the end user computing space want to associate their product with it. Often you’ll hear and see claims like, “we enhance user experience” or “we make desktop user experience better.” And while I agree with these sentiments, I can’t help but think the issue isn’t about flowery marketing language, but about taking the subjective and making it actionable for the benefit of IT operations.
Meeting user expectations and delivering user experience is hard. Translating what is inside your users head and defining IT process and operations around meeting these subjective desires can be an almost impossible goal without the right visibility detail. About a year ago I wrote about Baselining the User Experience and Defining a Measure of Success with Stratusphere UX. I wrote about the shift towards using user experience as a definition of success and the opportunity to define SLA and KPIs that can quantify your approach.
This was my first time attending an E2EVC (Experts to Experts virtualization conference). Liquidware has attended and presented at prior events, however this was my first E2EVC and I’m glad I attended.
The ability to meet expectations and deliver the appropriate user-experience on shared infrastructure platforms such as VMware View and Citrix XenApp and XenDesktop can be a complex and a challenging endeavor. One of the ways you can stay ahead of the curve is through a point-in-time analysis called the SpotCheck. Liquidware engineers and our partner community have been using Stratusphere UX and this technique—leveraging known levels of acceptable performance and baselines—to identify infrastructure and platform constraints that can contribute to a poor user-experience.
The SpotCheck inspection takes a broad look at overall infrastructure and platform health as a means to provide a picture of resource usage and performance of the virtual or cloud environment. The objectives of the SpotCheck are as follows:
Provide a 360° view of virtual desktop resource use and performance
Gain visibility of critical issues, both known and unknown
Identify and provide analysis of performance issues
Establish real-world baselines to gauge normal/abnormal operations