As a follow up to my 10 Steps to a Work-from-Home program. I reached out to my colleagues, Steve Hajek and Mark Knouse, here at Liquidware for some additional advice on utilizing Stratusphere UX to monitor the effectiveness of your Work-From-Home (WFH) options.
Key Monitoring Objectives for WFH Programs
As I mentioned in my previous blog, monitoring WFH environments allows you to answer three key questions:
- Who is connecting? You need to see who is logging in at what times. These metrics provide basic information that lets you know that your workers are able to sign on to the system.
- Who is operational? This set of metrics allows you to get basic performance stats for your users. Login times, network latency and app response times among them. This data helps you determine that your users are having an acceptable level of performance and are not frustrated in trying to accomplish work with sub-optimal workspaces.
- Who is productive? This set of metrics can validate what applications are being used, how long they are being used, how they are responding to users’ needs. Applications are the backbone of work and this information validates that workers are leveraging them to perform their tasks.
Obviously, this is important information for organizations to have in order to validate that their WFH programs are sound, reliable and effective for workers.