ServiceNow Customers Gain Insight to Desktops with Liquidware Stratusphere UX

Liquidware announced this week a Stratusphere UX Integration Kit for ServiceNow. The kit is not only now available to joint customers in the ServiceNow Store, it is also officially certified. ServiceNow Certification verifies that the Kit has successfully completed a set of defined tests focused on ServiceNow Platform security, compatibility, performance, and integration interoperability.

The kit provides joint Liquidware and ServiceNow customers with an intuitive approach to truly integrate rich user experience data from Stratusphere UX directly into ServiceNow. Customers leveraging the Integration Kit can also easily customize their ServiceNow experience to include Stratusphere UX data that is unique to their operations, providing significant Information Technology Service Management (ITSM) benefits and ROI.

Stratusphere UX Integration Kit for ServiceNow Architecture

Stratusphere UX’s unparalleled user experience data from user desktops can now be seamlessly viewed within a customer’s ServiceNow console. This enables IT and Help Desk staff to easily view user experience metrics without leaving the ServiceNow user interface. Joint customers wishing to integrate the kit can reach out to any Liquidware partner or contact Liquidware directly at info@Liquidware.com.

For more information about the Stratusphere UX ServiceNow Kit, please visit https://www.liquidware.com/products/stratusphere-ux/servicenow.

Leveraging Stratusphere UX to Optimize Cloud Desktops

With the release of Stratusphere UX v. 6.5 this week, we are proud to announce that our solution is currently the only certified end user experience monitoring solution to provide visibility into all three major cloud platforms, including  Amazon Web Services (AWS) Digital Workplace Competency status, advanced monitoring for the  Google Cloud Platform and detailed metrics for WVD on the Microsoft Azure Marketplace.

The Importance of Cloud

Liquidware Stratusphere UX Cloud Workspace Monitoring
Liquidware Stratusphere UX for Unprecedented Visibility into Cloud Workspaces

Cloud platforms to support digital workspace transformation is increasingly important at a growing numbers of enterprise organizations.  Cloud platforms enable uncoupling workers from static devices, thereby letting their workspaces “roam” as needed.  They can perform their jobs anytime, anywhere, on any device with an Internet connection. This approach has become a paramount consideration during the pandemic, which is pushing more businesses to provide Work from Home options

Moving desktops to the cloud provides many major benefits, including cost savings and security which make them the preferred choice.  Cloud provides the best option for businesses with fluctuating workloads since this infrastructure can scale based on demand. Companies no longer need to anticipate, procure, and manage fleets of individual devices that they may or may not require, because they can pay- as-you-go.  Cloud providers also offer specific prebuilt tools and features so business can customize solutions and ensure that all their workers — task, knowledge and power –  can get the level of resources they need and are not limited by “what comes in the box.”

Shifting to cloud platforms also enhance security as cloud providers adhere to the best and latest security standards and procedures to protect their clients’ data saved in the cloud.

Business have the flexibility to select from private cloud, public cloud, and hybrid- cloud solutions, each with different features or go with SaaS, PaaS, and IaaS, if they  better meet their needs.

Finally, being in the cloud provides all sizes of business —  small, medium, and even large enterprises – with a more efficient and reliable way to backup and restore their data and applications.

The Significance of Visibility into the Cloud

While cloud platforms can bring many benefits to organizations, it may be difficult to realize these benefits unless the migration path to is clear and straightforward.  When you move to the cloud, you are flying blind unless you have a means of gaining deep visibility into the infrastructure.

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