I remember some fatherly advice I got a while back that I wish, in hindsight, I would have taken a bit more seriously. The bumps, bruises, bristles, friction, frustration, and pain I could have avoided almost make me laugh now. … Continue reading
Our product management team just added a new Work from Home (WFH) SpotCheck in Stratusphere UX. Now it’s easier than ever to quickly check the health of your WFH desktops, no matter where they are.
Stratusphere’s distributed architecture allows you to install the “Connector ID” agent on any Windows, Linux, Mac OS based machine and quickly start gather User Experience metrics via your network, or in this case, the Internet. If you’ve recently started or expanded a WFH program in the wake of social distancing, and you are responsible for supporting those users, you really need to check this out.
Stratusphere can monitor the end user device (usually a PC) and/or a virtual desktop session, such as those from Citrix or Amazon.
As a follow up to my 10 Steps to a Work-from-Home program. I reached out to my colleagues, Steve Hajek and Mark Knouse, here at Liquidware for some additional advice on utilizing Stratusphere UX to monitor the effectiveness of your Work-From-Home (WFH) options.
Key Monitoring Objectives for WFH Programs
As I mentioned in my previous blog, monitoring WFH environments allows you to answer three key questions:
- Who is connecting? You need to see who is logging in at what times. These metrics provide basic information that lets you know that your workers are able to sign on to the system.
- Who is operational? This set of metrics allows you to get basic performance stats for your users. Login times, network latency and app response times among them. This data helps you determine that your users are having an acceptable level of performance and are not frustrated in trying to accomplish work with sub-optimal workspaces.
- Who is productive? This set of metrics can validate what applications are being used, how long they are being used, how they are responding to users’ needs. Applications are the backbone of work and this information validates that workers are leveraging them to perform their tasks.
Obviously, this is important information for organizations to have in order to validate that their WFH programs are sound, reliable and effective for workers.
COVID-19 ushers in a new reality for supporting remote work.
The urgency imposed by the COVID-19 virus has put pressure on organizations to quickly ramp up work-at-home options to allow their employees to remain safe during this uncertain time. Many of the country’s largest companies are addressing the risks of COVID-19 by limiting travel, canceling or postponing large events, replacing in-person events with virtual ones, and allowing or even requiring some people to work remotely.
Dealing with a pandemic adds just another key reason to support employee work flexibility. But organizations have an equal responsibility to make sure work is getting done, and that employees are empowered to be as productive as possible.
In the face of disruptions from Coronavirus (COVID-19), many organizations are asking their employees to work from home or be prepared to do so if there is a local outbreak. Continue reading
We just returned from Citrix Summit 2020 in Orlando. Although this show is for Citrix community channel partners, it is the first event of the season. As such, it seems to serve as a jump start for the community each year. 2020 was no exception!
Citrix began its first events at the Swan and Dolphin in Orlando and many Synergy (Thinergy/iForum etc.) and Summits have been held there. This was the first Citrix show in many years to be held at this same venue – so it was a bit nostalgic for many of us longtime community members. I was at the first Citrix “Thinergy” in 1998 and it was a bit of a walk down memory lane to have the Citrix Summit exhibit space in the same hall this year. For a while it seemed that the community outgrew this venue but now it seems perfectly sized for Citrix Summit again. It’s not that the community is necessarily shrinking, the Swan and Dolphin have also added meeting space over the years so it is a bigger venue now. Continue reading
The latest Stratusphere UX release (v. 6.1.4) has made it to both the Amazon Workspace Marketplace and the Microsoft Azure Marketplace. Continue reading
Over the years, succeeding versions of Windows OS have consumed greater levels of resources, particularly CPU and RAM. This trend is not surprising, as each new version needed to support a wider set of more robust applications and features.
I personally took this picture while on the edge of Horseshoe Bend in Page, Arizona in 2018. The drop, just three feet from me, was 1,000 feet straight down. You can’t tell it but I was crouching so I would not dare fall…because I did not have a safety net. With a wife and three kids looking on, I had too much to risk! Many others have not been so cautious and have fallen to their death at the exact same spot. But I had a strategy to play it safe.
Cloud-hosted Windows desktops are here to stay, it’s only the speed of their adoption and early pertinent use cases that will be debated/decided on a case-by-case basis. Just like on-prem virtual desktops, not every desktop and user will immediately be a good candidate for a cloud-hosted desktop. To best take advantage of maturing cloud technologies, organizations need to assess what desktops are best for certain users. Continue reading