Why are Application Assessments Important?

I have been in the desktop application space for a while and customers often say the same thing when the idea of an “Application Assessment” is suggested. I have heard many reasons not to conduct assessments, “It takes too long”, “I don’t want to pay for an assessment”, “We already pulled an inventory from tool X”, “The guy in IT told me we are all set”, “I sat with this guy on a plane yesterday and he thinks application assessments are useless” and my personal favorite “Our apps are working just fine, so why would we need an assessment?”.

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Grey Matter Still Required: Automated Diagnosis is a Myth

My dad spent his career as a tool and die maker; working on machine and metal cutting tools to support manufacturing and pre-production processes. While I never acquired these skills, I appreciated the benefits of this experience—when we broke something, we spent the time understanding the fix and typically went down to the shop and made a replacement part. As I grew older and began to find my way in the world, it occurred to me something had changed. We no longer fixed things; remediation evolved into a simple swapping of component, without the diagnostics and troubleshooting I had observed as a youth.

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