Don’t Let Layer 8 or 9 Issues Stall Your Desktop Transformation Efforts

Layer 8-9I’ll go out on a limb and assume you all are familiar with ISO’s Open Systems Interconnection (OSI) model. If not, go take a minute and check out this wonderful overview (OSI Model). Go ahead, I’ll wait…

You’ll note there are seven official layers to the model. From bottom to top, they are grouped into similar communication functions, which map to each of the seven logical layers. Not surprisingly, these layers also map to the technological challenges that must be overcome to deem a project successful.

I would like to put forth two additional layers. Layers that are also communications-related; but of a more human nature. I present the “People” and “Organizational” layers.* Continue reading